After your order, you will receive a confirmation email with your tracking number and a link to track your order.
You can also track your order directly in your customer account: My Account
Processing and Delivery Time
- Processing Time: We ship your parcels within 1 to 3 days (Monday to Saturday).
- Delivery Time: Delivery time is between 3 and 7 days (Monday to Saturday). (For all countries listed in the table below)
Cancellation
We can cancel your order upon request within 24 hours of purchase. After this period, you will need to return the item if you wish to receive a refund.
Price and Delivery Time
Delivery is free for all orders. We ship to the following countries:
| Country | Delivery Time (days) | Price | Carrier |
|---|---|---|---|
| United States of America (USA) | 3 to 7 days | Free | USPS |
| United Kingdom (UK) | 3 to 7 days | Free | Royal Mail |
| Austria | 3 to 7 days | Free | Österreichische Post |
| Belgium | 3 to 7 days | Free | bpost |
| Denmark | 3 to 7 days | Free | Post Danmark |
| Spain | 3 to 7 days | Free | Correos |
| Finland | 3 to 7 days | Free | Posti Group |
| Greece | 3 to 7 days | Free | ΕΛΤΑ (Hellenic Post) |
| Hungary | 3 to 7 days | Free | Poste Hungary |
| Ireland | 3 to 7 days | Free | An Post |
| Italy | 3 to 7 days | Free | Poste Italiane |
| Luxembourg | 3 to 7 days | Free | Post Luxembourg |
| Netherlands | 3 to 7 days | Free | PostNL |
| Poland | 3 to 7 days | Free | Poczta Polska |
| Portugal | 3 to 7 days | Free | CTT Correios de Portugal |
| Romania | 3 to 7 days | Free | Poste România |
| France | 3 to 7 days | Free | La Poste |
| Slovakia | 3 to 7 days | Free | Slovenská pošta |
| Sweden | 3 to 7 days | Free | PostNord Sverige |
| Switzerland | 3 to 7 days | Free | Swiss Post |
| Czech Republic | 3 to 7 days | Free | Česká pošta |
Refund Policy
Our policy lasts for 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No restocking fees will be applied. Return shipping costs are the responsibility of the customer, unless the product is defective.
For more information on our return policies: Returns
Contact
You can contact us through the following methods:
- Email: contact@sales-sanctuary.com
- Postal Address: Narva mnt 5, 10117 Tallinn, Estonia
Company: CHARCLO 2.0 OÜ, Limited Liability Company with a capital of €2500
VAT Number: EE102505102
Company Number: 16384652
Registered office located at: Narva mnt 5, 10117 Tallinn, Estonia
Publication Director, Company: CHARCLO 2.0 OÜ
Phone Number: +372 58357295